YouTube Module (Resolved)
  • Priority - High
  • Affecting Software - MP3 Converter Light

  • It seems that there is currently a issue with the YouTube module of MP3 Converter Light.

     

    - It is currently not possible to download encrypted videos (e.g. Vevo Channel).

    - unencrypted videos are not affected and can still be downloaded.

     

    Please be patient, we are investigating this issue.

     

    Our other products, MP3 Converter Pro with YouTube Video Backend and YouTube Media Converter are not affected.

  • Date - 04/14/2023 16:36 - 04/18/2023 11:06
  • Last Updated - 04/14/2023 16:59
YouTube (Resolved)
  • Priority - Critical
  • Affecting Software - All Products

  • Dear Customers,

    YouTube made serious changes today that will affect download speed or make downloading impossible.

    We are aware of this issue and are currently investigating it.

    Please avoid future support requests on this topic as this will delay the resolution of this issue.

    UPDATE !!

    We have a tentative "fix" for YouTube applied to the YouTube Media Converter software HERE.

    Even if you've not purchased this product, please open a ticket and let us know if the following is now addressed:

    • Faster download speeds
    • Videos do NOT result in incomplete or partial downloads
    • Generally, downloading/conversion is working as expected


    When we've received sufficient positive feedback about this solution, then we'll roll out updates for ALL products as soon as possible.

    In the meantime, thank you for your patience and your help testing this solution.

  • Date - 02/27/2023 23:00 - 03/01/2023 04:33
  • Last Updated - 03/01/2023 04:30
Vimeo unstable (Resolved)
  • Priority - High
  • Affecting Software - YouTube Video Backend

  • Vimeo downloads are working unstable right now.

    Will be fixed with the next release.

    ETA: 01/18/2023

  • Date - 01/03/2023 14:02
  • Last Updated - 01/19/2023 02:49
Soundcloud unstable (Resolved)
  • Priority - High
  • Affecting Software - MP3 Converter Pro

  • Soundcloud downloads are currently not working in MP3 Converter Pro.

    Will be fixed with the next release.

    ETA: 01/18/2023

  • Date - 01/03/2023 13:55 - 01/19/2023 02:49
  • Last Updated - 01/17/2023 20:19
Instagram unstable (Resolved)
  • Priority - High
  • Affecting Software - YouTube Video Backend

  • Instagram downloads are working unstable right now.

    Will be fixed with the next release.

    ETA: 01/18/2023

  • Date - 01/16/2023 07:26 - 01/19/2023 02:50
  • Last Updated - 01/17/2023 20:19
YouTube Shorts (shared url) (Resolved)
  • Priority - High
  • Affecting Software - YouTube Video Backend

  • We aware about YouTube Short shared urls (https://youtube.com/shorts/RFO8_ZnB3S4?feature=share) not working,

    Urls in this format are working fine.. https://www.youtube.com/shorts/RFO8_ZnB3S4

     

    Fix will be released soon.

     

    ETA: 01/18/2023

  • Date - 01/17/2023 20:15 - 01/19/2023 02:50
  • Last Updated - 01/17/2023 20:19
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